FAQs

Ordering & Shipping

1. How do I place an order?

   • You can easily place an order by browsing our collections, selecting your desired items, and adding them to your cart. Proceed to checkout to finalize your purchase.

2. What are the shipping options available?

   • We offer various shipping options based on your location. You can choose standard or express shipping during checkout.

3. How can I track my order?

   • Once your order is dispatched, you'll receive a tracking number via email. You can use this number to track your package through our shipping partners.

Returns & Exchanges

1. What is your return policy?

   • We have a hassle-free return policy within 30 days of purchase. Items must be in their original condition with tags intact.

2. How do I initiate a return or exchange?

   • To start a return or exchange, please contact our customer service team. They'll guide you through the process and provide necessary instructions.

Product Information

1. Are your materials ethically sourced?

   • Yes, at Missoma, we prioritize ethical sourcing. Our materials are responsibly and sustainably sourced to ensure the highest quality.

2. Do you offer jewelry care tips?

   • Absolutely! We provide care instructions for each piece to ensure longevity. You can find these details on the product pages or contact our team for guidance.

Account & Miscellaneous

1. How can I create an account?

   • Simply click on the "Sign Up" or "My Account" link and follow the prompts to create an account with us.

2. Can I modify or cancel my order after it's been placed?

   • Please contact us immediately if you need to modify or cancel an order. We'll do our best to accommodate your request, but this might not be possible if the order has already been processed.

Contact Us

If you can't find the answer to your question here, feel free to reach out to our customer service team. We're here to assist you.